• In accordance with the Consumer Protection Act and other relevant laws and regulations, Yin Yang Qingcheng Daoist offers members a seven-day appreciation and hesitation period. Please note that the appreciation period is not a trial period. If you find any dissatisfaction after inspecting the received product, please do not open or use it. When returning or exchanging goods (following the return procedure), please keep the original packaging intact. We fully protect your shopping rights.
• Return and Exchange Notice: Returned items must be restored to their original condition, meaning they must be returned in the same state as when you received them (including the main unit, accessories, inner and outer packaging, accompanying documents, gifts, promotional items, etc.).
• The following situations may affect your return eligibility:

  * Special items cannot be returned once opened. We appreciate your understanding. For example, customized peach wood swords, gourds, talismans, etc.

  * Without affecting your inspection of the product, you have damaged the product packaging, removed the seal, detached the hang tag, removed adhesive, or removed labels.

  * Returns are not accepted if the product is received beyond the 7-day appreciation period (including holidays).

  * Other necessary inspections or reasons attributable to you that cause damage or alteration to the product.

  * The official website offers a seven-day appreciation period (including holidays). During the appreciation period, if the return or exchange is requested due to personal reasons and not product issues, the buyer must return the product at their own expense and bear the round-trip shipping costs.

• If you have obtained a paper invoice or an electronic invoice file after the VAT period, the customer service staff will contact you regarding the relevant return matters (e.g., invoice processing or sales allowance) after the return is completed.
• Please pack the return items properly using the packaging boxes provided by the delivery company. If the original box is lost, please use another box to cover the product's original packaging. Do not stick paper or write directly on the original packaging. If the original packaging is damaged, the return will not be accepted, or the damage cost will be deducted from the refund.
• After you apply for a return or exchange, please proactively request a receipt from the courier and keep it until the return or exchange is completed for future reference.
• Refurbishment Fee: When the returned or exchanged item is received and there are missing accessories, damaged packaging, or the product is dirty, making it unsellable directly but still potentially sellable after refurbishment, we will charge a fee (the fee will be determined based on the completeness of the product). This fee, along with any costs for purchasing accessories or other expenses, will be deducted from the refund.

Before returning, please contact customer service to assist with the return process. The return period is approximately 7-10 business days. After the returned items are received and the staff confirms the quantity is correct, the refund will be completed within 7-10 business days. The actual date the refund is credited depends on the issuing bank's processing time; please contact your bank to confirm the exact date. If the refund is made via bank transfer, please check your bank account accordingly.

• Customer service Line: neko022316
• Customer Service Email: 8677149@gmail.com
• Service Hours: Monday to Sunday 11:30-24:00

 

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In accordance with the provisions of the Consumer Protection Law and other relevant laws, Yin-Yang Qingcheng Road Chief provides members with the right to enjoy a seven-day appreciation period. Please note that the appreciation period is not a trial period. Please do not open and use the product if there is anything unsatisfactory after inspection. Please maintain the integrity of the original package when returning or exchanging the goods (in accordance with the return procedure). We fully protect your shopping rights.
Return and exchange notes: Returned goods must be returned to their original state, that is, they must be returned to the original state when you received the goods (including host, accessories, internal and external packaging, random documents, gifts, event gifts, etc.)
The following circumstances may affect your right to return goods:
* Please understand that special items cannot be returned after opening. Such as customized peach swords, gourds, charms and so on.
* If you damage the packaging, remove the seal, remove the tag, remove the adhesive or remove the label without affecting your inspection of the product.
* No returns will be accepted after 7 days of appreciation period (including holidays).
* Damage or alteration of the goods due to any other cause necessary or attributable to you beyond the inspection.
* The official website offers a seven-day appreciation period (including holidays). During the appreciation period, if the goods are returned or exchanged due to personal reasons other than product issues, the buyer must send the goods back themselves and bear the return shipping costs.
If you have obtained a paper invoice or an electronic invoice that has passed the sales tax period, after the return is completed, the customer service staff will contact you about the return (e.g. invoice processing or sales discount).
請使用快遞公司使用的紙箱妥善包裝退回的商品。如原紙箱遺失，請使用其他紙箱覆蓋原包裝外部。請勿直接在原包裝上貼紙或書寫文字。如原包裝損壞，將不予退貨或從退款中扣除損壞費用。
When you apply for a return or exchange, please take the initiative to ask for documents from the shipping personnel and keep them until the return or exchange is completed to facilitate future enquiries.
Replacement fee: When the returned items are received, if there are missing parts, damaged packaging, dirty goods, or other conditions that prevent direct resale but can still be sold after refurbishment, we will charge a fee (the fee will be based on the condition of the goods). This fee covers the cost of purchasing accessories or other expenses and will be deducted from the refund amount.

【 Refund Instructions 】

 

Before returning, please contact customer service to assist with the return process. The return time is approximately 7-10 working days. Refund will be completed within 7-10 working days after the returned goods are collected and confirmed by the staff. The actual credit date of the refund varies according to the credit date of the issuing bank. Please contact the issuing bank to confirm the actual credit date. If you are refundable by bank transfer, please check your bank account.

 

Customer service line: neko022316
Customer service email: 8677149@gmail.com
Service hours: Monday to Sunday 11:30-24:00